Merchant Success Executive | Easy Pay Direct
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Merchant Success Executive – Fall 2019

1st Year Compensation $55,000 ($45k Base + Incentives) + Benefits

Our Merchant Success Executives (MSE) provide a way to ensure our merchants’ success after they’ve been setup with an Easy Pay Direct Merchant Account.
They do this by responding quickly, solving things quickly and upselling services through the process.  

Our MSE’s are the body of the company and are responsible for delivering on the promise: we make things easier for you.
Our MSE’s help our clients leverage all Easy Pay Direct has to offer.

Clear and personable communication, in and outside of the company is critical.  You’ll be managing a variety of situations, from excited and energetic to upset and frustrated.  Your personality, level of support and demeanor are the feelings our clients will have about their relationship with Easy Pay Direct.

The Merchant Success Executive role is a great way to have a solid incentive program and sell services to our existing clients, without having to go out and cold call.

Sound Interesting? Here’s what you’ll be doing:

  • Ongoing relationship-building with entrepreneurs; by phone, email and in person.
  • Up-selling value added services.
  • Daily interaction with the founder of the company.
  • Creating scripts, workflows, documentation.
  • Potential management of others (opportunity for advancement).
  • Fielding incoming calls from clients and prospects.
  • Warm calls to small business owners and associations.
  • CRM Management — updating and tracking client and prospect status.
  • Application processing — including client follow-ups by way of retrieval of documentation.
  • Asking for client referrals
  • Fielding online chats

To be perfect for this role, here are the key skills and experiences that would come in handy:

  • 1+ year of prior B2B sales experience (within a Software/High Tech company is a plus) or a sales internship.
    • OR Retention / “Merchant Success” experience for a call center of any kind
  • Excellent communication skills – you can relay information in a clear, concise, and engaging manner and are able to adjust communication style to best engage the merchant
  • Ability to prioritize multiple tasks at a time
  • Fantastic organizational skills and tech-savviness – you’ll need to organize documents and information across multiple software platforms and follow protocol for data management
  • Take initiative, be creative in your pursuit of your goals, and adapt to a changing environment.
  • Embrace both inbound and outbound calling.

If you’re the right candidate, you will eventually take on a leadership role in our Merchant Success Department or as a more integral part of the management team.
Either role will involve structuring, organizing, and developing procedures for the company.
This will include (but is not limited to): creating scripts, workflow, referential documentation, organizational procedures and a variety of other high-level tasks.

This company is built with Rockstar quality people. We are looking for the absolute best. If you don’t feel you fit that description – there’s no need to apply. We’re only as strong as our weakest link and we’re actively strengthening the chain.

About EasyPayDirect:

EasyPayDirect is a leading e-commerce partner for companies, enabling them to easily grow a professional online store with.  EasyPayDirect was founded in 2009 by a visionary who understands the growing demand and able to find a special niche to help eCommerce companies.   With a vision to build a scalable, powerful eCommerce focused company. Located in the heart of Austin Texas, just steps away from historic East 6th st.

Benefits:

  • Health Insurance
  • 401(K) with company match
  • An office stocked with snacks
  • Downtown office on and a shower on site
  • Unlimited upward potential
  • Weekly Company Happy Hours
  • Company Sponsored Social Events

If this job sounds like it was made for you, please

Send us an email to Applications[at]EasyPayDirect.com that includes:

•    Email Subject line: “I’m your Merchant Success Executive”
•    Email Body: The title and role of your last two positions – and also what you learned from each of them

ALSO, include what you like or dislike about sales.

** Make sure you include all elements and the correct title in the email.** 

This is a full-time position, with a starting annual salary of $45,000 + incentives + benefits
(Health Insurance, 401k, Company Happy Hours & Office Stocked with Snacks)

  • Wardee Harmon Wardee Harmon

    I’m so glad I found Easy Pay Direct! Customer service and merchant support are absolutely amazing and you’ve made it so easy for me to do automatic load balancing with multiple merchant accounts. I couldn’t be happier about switching to Easy Pay Direct!”

    Traditional Cooking School
    Wardee Harmon
  • Steven Poulos Steven Poulos

    The Easy Pay Direct team is great and easy to work with!”

    North Scottsdale Family Dentistry
    Steven Poulos
  • Mike Wreggit Mike Wreggit

    I’m very happy with the service I’ve received with Easy Pay Direct. They’ve been great. I presented them with the challenge of getting my merchant account set up in about a week before my first home show. They pulled it off with flying colors. They even overnighted my card slider to my hotel so I had it at the show. I sold a commission from the show and I was able to run the charge without a hitch. Ted was a great help throughout. I highly recommend Easy Pay Direct.”

    PencilArtPrints.com
    Mike Wreggit
  • Isabelle Mercier-Turcotte Isabelle Mercier-Turcotte

    THANK YOU, THANK YOU, Easy Pay Direct! I didn’t know how difficult it was to set up a merchant account, and you guys have made that process so easy for us. I call you the lightning bolt in Customer Service because you are so fast! You have been a pleasure to work with.”

    Build to Rock by LeapZone
    Isabelle Mercier-Turcotte
  • Lucy Whittington Lucy Whittington

    I tried Easy Pay Direct and have received such a high level of attention. I needed a ‘real person’, so I called and spoke to Gordon who has been amazing. I now have a merchant account and payment gateway. Easy! I’ll be recommending you to all my clients too.”

    BeingaBusinessCelebrity.com
    Lucy Whittington
  • Peter Conti Peter Conti

    Easy Pay Direct simplified the application process and was able to get us connected with three or four different merchant accounts all within a matter of just a few short weeks. I would highly recommend Easy Pay Direct for anyone who’s looking for a merchant account provider!”

    Mentor Financial Group
    Peter Conti
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