Merchant Support Manager | Easy Pay Direct
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Merchant Support Manager – Spring 2018

Starting Salary: $75,000 Base + Incentives (Average Total Compensation – $95k+)

Are you ready to work with a new kind of payments company?  Done with the normal “ISO” model?  Ready for something new and exciting?  Know payments inside and out?  Have you grown and managed a Sales or Support team in the payments industry?

Our support team is trained on the fundamentals of merchant services.  Beyond the typical training in the industry, they’re also trained to know the nuances of high-risk processing and the business models that need those services.  As an agent group that represents many processing solutions, it’s very important that the Support Manager thoroughly understands these things as well.
Our training curriculum is solid, but needs love and expansion.  The support team needs a leader and structure we can build on.  We need a ROCK SOLID, Merchant Support Manager.

If you have experience with these things, we’d love to hear from you (see below).

The Position:
Objective: Perfect our internal training programs & drive growth through Sales and Support Metrics

Day to Day Activites:

•    Connect and nurture relationships with clients and internal support team
•    Provide ongoing support to clients (both to train internal staff and overflow as needed)
•    Further structure internal support training program
•    Create new training program content
•    Structure new training program inside our learning management system.
•    Write standard operating procedures for the support department
•    Event Attendance **Travel Required Periodically**
—- 1-2 days of attendance roughly once every other month
—- Huge opportunities exist at industry events and trade shows
•    Report progress to the CEO
•    Relocation to Austin, TX to work out of company HQ


•    At least 2 years of either Sales Management or Support Management *in the merchant services industry*
•    Must be able to quantify and verify past metric-focused results
•    Hands-on leadership
•    Excellent communication skills – written and verbal
•    Tech-savvy – in-depth experience with CRMs and industry systems


•    Experience in the “High Risk” Payments Space
•    Marketing Experience (allows better rapport with clients)
•    Marketing platform experience (Infusionsoft, Clickfunnels, LeadPages, etc)


•    Health Insurance
•    401(K) with company match
•    An office stocked with snacks
•    Unlimited upward potential
•    Weekly Company Happy Hours
•    Company Sponsored Social Events

If this job sounds like it was made for you, please

Send us an email to Hiring[at] that includes:

•    Email Subject line: “I’m your 2018 Support Manager”
•    Email Body:

  • The title and role of your last two positions – and also what you learned from each of them
  • An explanation of why you think you’re the best fit for this role – including experience to back it up

Make sure you include all elements and the correct title in the email. If any elements are missing, you will be disqualified.

  • Frank Kern Frank Kern

    “I am a very very happy client of Easy Pay Direct. Getting set up with them was really really simple and very very professional. I did not have to jump through a lot of hoops. The paperwork was done in a very organized fashion. Everybody was in touch with my team every single step of the way… I am very happy to recommend them to anybody under any circumstances”

    Check out Frank’s story here!

    Frank Kern Inc.
    Frank Kern
  • Hal Elrod Hal Elrod

    “If you think all merchant accounts are created equal, you’re wrong. I thought that too until I discovered Easy Pay Direct… They have a phenomenal understanding and expertise in my world of book sales, live events, keynote speaking, group coaching, private coaching and doing launches… EPD understands the challenges that we go through and they have solutions that are innovative and that’s why they work with some of the top internet marketers and marketers in general in the world… Look at their client list, it’s pretty impressive. I am honored to be even on it. It’s worth your time to take 15 minutes or 5 minutes and reach out to Easy Pay Direct”

    Best Year Ever Blueprint
    Hal Elrod
  • Daven Michaels Daven Michaels

    “I’ve never worked with a more professional team, they know everything there is to know about merchant processing. Merchant processing is the epicenter of any retail business where you are taking credit cards. So, if that is you, you have to make sure you have multiple accounts… Whatever Easy Pay Direct suggests that you do because these guys are outrageous. They saved our business… Work with them before it gets to that do or die situation… They are the best”

    Daven Michaels
  • Ryan Moran Ryan Moran

    “Most processors are a pain in the backside. They are a necessary evil… Easy Pay Direct has been a godsend… I don’t feel afraid of my processor anymore… I am really glad I switched over to Easy Pay”

    Freedom Publishing Group
    Ryan Moran
  • Rob Rammuny Rob Rammuny

    “If you’re in the business of merchant processing and you’re collecting payments for your business and you want to do it the right way, you want to save time and you want to make more money and you want to do it right for the long term. I highly recommend reaching out to Easy Pay Direct”

    Rob Rammuny
  • Richard Gellar Richard Gellar

    “There’s a billion people out there offering merchant accounts but there is one that can really solve your problems… What I’m talking about is Easy Pay Direct… Easy Pay Direct has been who I went to to help me set up multiple merchant accounts… I needed somebody who really understood how to deal with the banks, how to deal with merchant account providers. Their service has been fantastic… There is no reason not to work with Easy Pay Direct”

    Richard Gellar
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