Merchant Support Manager | Easy Pay Direct
(800)805-4949
(800)805-4949
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Merchant Support Manager – Spring 2018

Starting Salary: $75,000 Base + Incentives (Average Total Compensation – $95k+)

Are you ready to work with a new kind of payments company?  Done with the normal “ISO” model?  Ready for something new and exciting?  Know payments inside and out?  Have you grown and managed a Sales or Support team in the payments industry?

Our support team is trained on the fundamentals of merchant services.  Beyond the typical training in the industry, they’re also trained to know the nuances of high-risk processing and the business models that need those services.  As an agent group that represents many processing solutions, it’s very important that the Support Manager thoroughly understands these things as well.
Our training curriculum is solid, but needs love and expansion.  The support team needs a leader and structure we can build on.  We need a ROCK SOLID, Merchant Support Manager.

If you have experience with these things, we’d love to hear from you (see below).

The Position:
Objective: Perfect our internal training programs & drive growth through Sales and Support Metrics

Day to Day Activites:

•    Connect and nurture relationships with clients and internal support team
•    Provide ongoing support to clients (both to train internal staff and overflow as needed)
•    Further structure internal support training program
•    Create new training program content
•    Structure new training program inside our learning management system.
•    Write standard operating procedures for the support department
•    Event Attendance **Travel Required Periodically**
—- 1-2 days of attendance roughly once every other month
—- Huge opportunities exist at industry events and trade shows
•    Report progress to the CEO
•    Relocation to Austin, TX to work out of company HQ

Requirements:

•    At least 2 years of either Sales Management or Support Management *in the merchant services industry*
•    Must be able to quantify and verify past metric-focused results
•    Hands-on leadership
•    Excellent communication skills – written and verbal
•    Tech-savvy – in-depth experience with CRMs and industry systems

Preferred:

•    Experience in the “High Risk” Payments Space
•    Marketing Experience (allows better rapport with clients)
•    Marketing platform experience (Infusionsoft, Clickfunnels, LeadPages, etc)

Benefits:

•    Health Insurance
•    401(K) with company match
•    An office stocked with snacks
•    Unlimited upward potential
•    Weekly Company Happy Hours
•    Company Sponsored Social Events

If this job sounds like it was made for you, please

Send us an email to Applications[at]EasyPayDirect.com that includes:

•    Email Subject line: “I’m your 2018 Support Manager”
•    Email Body:

  • The title and role of your last two positions – and also what you learned from each of them
  • An explanation of why you think you’re the best fit for this role – including experience to back it up

Make sure you include all elements and the correct title in the email. If any elements are missing, you will be disqualified.

  • Wardee Harmon Wardee Harmon

    I’m so glad I found Easy Pay Direct! Customer service and merchant support are absolutely amazing and you’ve made it so easy for me to do automatic load balancing with multiple merchant accounts. I couldn’t be happier about switching to Easy Pay Direct!”

    Traditional Cooking School
    Wardee Harmon
  • Steven Poulos Steven Poulos

    The Easy Pay Direct team is great and easy to work with!”

    North Scottsdale Family Dentistry
    Steven Poulos
  • Mike Wreggit Mike Wreggit

    I’m very happy with the service I’ve received with Easy Pay Direct. They’ve been great. I presented them with the challenge of getting my merchant account set up in about a week before my first home show. They pulled it off with flying colors. They even overnighted my card slider to my hotel so I had it at the show. I sold a commission from the show and I was able to run the charge without a hitch. Ted was a great help throughout. I highly recommend Easy Pay Direct.”

    PencilArtPrints.com
    Mike Wreggit
  • Isabelle Mercier-Turcotte Isabelle Mercier-Turcotte

    THANK YOU, THANK YOU, Easy Pay Direct! I didn’t know how difficult it was to set up a merchant account, and you guys have made that process so easy for us. I call you the lightning bolt in Customer Service because you are so fast! You have been a pleasure to work with.”

    Build to Rock by LeapZone
    Isabelle Mercier-Turcotte
  • Lucy Whittington Lucy Whittington

    I tried Easy Pay Direct and have received such a high level of attention. I needed a ‘real person’, so I called and spoke to Gordon who has been amazing. I now have a merchant account and payment gateway. Easy! I’ll be recommending you to all my clients too.”

    BeingaBusinessCelebrity.com
    Lucy Whittington
  • Peter Conti Peter Conti

    Easy Pay Direct simplified the application process and was able to get us connected with three or four different merchant accounts all within a matter of just a few short weeks. I would highly recommend Easy Pay Direct for anyone who’s looking for a merchant account provider!”

    Mentor Financial Group
    Peter Conti
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