Merchant Support Specialist | Easy Pay Direct
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Merchant Support Specialist – Spring 2018

Starting Salary: $40,000 + Benefits (Health Insurance, 401k, Company Happy Hours & Office Stocked with Snacks)

Our Merchant Support Specialists are the heart of our business.  We build strong relationships with our team, our clients and our industry.

General Duties & Responsibilities:

•    Ongoing relationship-building with entrepreneurs; by phone, email and in person.
•    Live Events around the US.
•    Daily interaction with the founder of the company.
•    Creating scripts, workflows, documentation.
•    Potential management of others (opportunity for advancement).
•    Fielding incoming calls from clients and prospects.
•    Warm calls to small business owners and associations.
•    CRM Management — updating and tracking client and prospect status.
•    Application processing — including client follow-ups by way of retrieval of documentation.

Are you ready to be a part of an exciting industry and position yourself for career advancement? Are you ready to have a more exciting office environment?

If you’re the right candidate, you will eventually take on a leadership role in our Sales & Support Department or as a more integral part of the management team.
Either role will involve structuring, organizing, and developing procedures for the company.
This will include (but is not limited to): creating scripts, workflow, referential documentation, organizational procedures and a variety of other high-level tasks.

This company is built with Rockstar quality people. We are looking for the absolute best. If you don’t feel you fit that description – there’s no need to apply. We’re only as strong as our weakest link and we’re actively strengthening the chain.

If this job sounds like it was made for you, please

Send us an email to HR[at] that includes:

•    Email Subject line: “I’m your Merchant Support Specialist”
•    Email Body: The title and role of your last two positions – and also what you learned from each of them
•    Cover letter describing why you’re well suited for the position
•    A Writing sample – please write two paragraphs summarizing the core service we offer. You can find them at

Make sure you include all elements and the correct title in the email. If any elements are missing, you will be disqualified.

This is a full-time position, with a starting annual salary of $40,000 + benefits
(Health Insurance, 401k, Company Happy Hours & Office Stocked with Snacks)

  • Wardee Harmon Wardee Harmon

    I’m so glad I found Easy Pay Direct! Customer service and merchant support are absolutely amazing and you’ve made it so easy for me to do automatic load balancing with multiple merchant accounts. I couldn’t be happier about switching to Easy Pay Direct!”

    Traditional Cooking School
    Wardee Harmon
  • Steven Poulos Steven Poulos

    The Easy Pay Direct team is great and easy to work with!”

    North Scottsdale Family Dentistry
    Steven Poulos
  • Mike Wreggit Mike Wreggit

    I’m very happy with the service I’ve received with Easy Pay Direct. They’ve been great. I presented them with the challenge of getting my merchant account set up in about a week before my first home show. They pulled it off with flying colors. They even overnighted my card slider to my hotel so I had it at the show. I sold a commission from the show and I was able to run the charge without a hitch. Ted was a great help throughout. I highly recommend Easy Pay Direct.”
    Mike Wreggit
  • Isabelle Mercier-Turcotte Isabelle Mercier-Turcotte

    THANK YOU, THANK YOU, Easy Pay Direct! I didn’t know how difficult it was to set up a merchant account, and you guys have made that process so easy for us. I call you the lightning bolt in Customer Service because you are so fast! You have been a pleasure to work with.”

    Build to Rock by LeapZone
    Isabelle Mercier-Turcotte
  • Lucy Whittington Lucy Whittington

    I tried Easy Pay Direct and have received such a high level of attention. I needed a ‘real person’, so I called and spoke to Gordon who has been amazing. I now have a merchant account and payment gateway. Easy! I’ll be recommending you to all my clients too.”
    Lucy Whittington
  • Peter Conti Peter Conti

    Easy Pay Direct simplified the application process and was able to get us connected with three or four different merchant accounts all within a matter of just a few short weeks. I would highly recommend Easy Pay Direct for anyone who’s looking for a merchant account provider!”

    Mentor Financial Group
    Peter Conti
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