Operations Manager - Easy Pay Direct
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(800)805-4949
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Operations Manager – Winter 2019

Starting Salary: $95k – 105,000 Base (Based on Experience) + Incentives (1st year Av Comp: $125k+)

Have you effectively grown and managed a payment company but want something new?  Done with the normal “ISO” model?  Ready for something new and exciting ~ and compensation to keep you tied to the company’s growth?

Our onboarding and merchant success teams are trained on the fundamentals of merchant services.  Beyond the typical training in the industry, they’re also trained to know the nuances of high-risk processing and the business models that need those services.  As an agent group that represents many processing solutions, it’s very important that the Operations Manager thoroughly understands these things as well.
Our training curriculum is solid, but needs love and expansion.  The Onboarding & Merchant Success teams needs a leader and structure we can build on.  There may come a time in the near future where we bring underwriting in-house. We’ll need someone to build out that department when the time comes.  We’re looking for an experienced, ROCK SOLID Operations Manager.

If you have experience with these things, we’d love to hear from you (see below).

The Position:
Objective: Lead Onboarding, Merchant Success teams through concrete metrics to support our strategic growth

Day to Day Activities:

  • Develop & lead the support team, sales team and possibly an underwriting team
  • Oversee & Optimize Vendor relationships
  • Provide high level support to clients (both to train internal staff and operate as overflow support as needed)
  • Overflow/Tier 2 Support calls (both to train internal staff and provide “escalation path”)
  • Further structure and enhance internal sales and support protocols & training (and possibly underwriting as well) (SOPs)
  • Measure metrics to track improvement
  • Revenue & Reporting Analysis
  • Possible event attendance **Travel Required Periodically**
    • 1-2 days of attendance roughly once every other month
    • Huge opportunities exist at industry events and trade shows
  • Contract Review and Negotiation
  • Report progress to the CEO

Mid Term Projects:

  • Establish & maintain vendor relationships
    • Contract review & negotiations
  • Streamline & enhance Standard Operating Procedures
  • Streamline & enhance training programs

Requirements:

  • At least 3 years of Operational Experience *in the merchant services industry*
  • Experience in the “High Risk” Payments Space
  • Ability to quantify and verify past *metric-focused* results
  • Hands-on leadership
  • Excellent communication skills – written and verbal
  • Tech-savvy – in-depth experience with CRMs and industry systems
  • Relocation to Austin, TX to work out of company HQ

Preferred:

  • Marketing experience (allows better rapport with clients)
  • Sales experience
  • Underwriting or Risk experience

Benefits:

•    Health Insurance
•    401(K) with company match
•    An office stocked with snacks
•    Unlimited upward potential
•    Weekly Company Happy Hours
•    Company Sponsored Social Events

If this job sounds like it was made for you, please

Send us an email to HR[at]EasyPayDirect.com that includes:

•    Email Subject line: “I’m your 2019 Operations Manager”
•    Email Body:

  • The title and role of your last two positions – and also what you learned from each of them
  • An explanation of why you think you’re the best fit for this role – including experience to back it up

Make sure you include all elements and the correct title in the email. If any elements are missing, we disregard the email.

  • Wardee Harmon Wardee Harmon

    I’m so glad I found Easy Pay Direct! Customer service and merchant support are absolutely amazing and you’ve made it so easy for me to do automatic load balancing with multiple merchant accounts. I couldn’t be happier about switching to Easy Pay Direct!”

    Traditional Cooking School
    Wardee Harmon
  • Steven Poulos Steven Poulos

    The Easy Pay Direct team is great and easy to work with!”

    North Scottsdale Family Dentistry
    Steven Poulos
  • Mike Wreggit Mike Wreggit

    I’m very happy with the service I’ve received with Easy Pay Direct. They’ve been great. I presented them with the challenge of getting my merchant account set up in about a week before my first home show. They pulled it off with flying colors. They even overnighted my card slider to my hotel so I had it at the show. I sold a commission from the show and I was able to run the charge without a hitch. Ted was a great help throughout. I highly recommend Easy Pay Direct.”

    PencilArtPrints.com
    Mike Wreggit
  • Isabelle Mercier-Turcotte Isabelle Mercier-Turcotte

    THANK YOU, THANK YOU, Easy Pay Direct! I didn’t know how difficult it was to set up a merchant account, and you guys have made that process so easy for us. I call you the lightning bolt in Customer Service because you are so fast! You have been a pleasure to work with.”

    Build to Rock by LeapZone
    Isabelle Mercier-Turcotte
  • Lucy Whittington Lucy Whittington

    I tried Easy Pay Direct and have received such a high level of attention. I needed a ‘real person’, so I called and spoke to Gordon who has been amazing. I now have a merchant account and payment gateway. Easy! I’ll be recommending you to all my clients too.”

    BeingaBusinessCelebrity.com
    Lucy Whittington
  • Peter Conti Peter Conti

    Easy Pay Direct simplified the application process and was able to get us connected with three or four different merchant accounts all within a matter of just a few short weeks. I would highly recommend Easy Pay Direct for anyone who’s looking for a merchant account provider!”

    Mentor Financial Group
    Peter Conti
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