Operations Manager - Easy Pay Direct
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Director of Operations

Starting Salary: $110k – 145,000 Base (Based on Experience) + Incentives (1st year Av Comp: $165k+)

Have you effectively grown and managed a payment company but want something new?  Done with the normal “ISO” model?  Ready for something new and exciting ~ and compensation to keep you tied to the company’s growth?

Our onboarding and merchant success teams are trained on the fundamentals of merchant services.  Beyond the typical training in the industry, they’re also trained to know the nuances of high-risk processing and the business models that need those services.  As an agent group that represents many processing solutions, it’s very important that the Operations Manager thoroughly understands these things as well.
Our training curriculum is solid, but needs love and expansion.  The Onboarding & Merchant Success teams needs a leader and structure we can build on.  There may come a time in the near future where we bring underwriting in-house. We’ll need someone to build out that department when the time comes.  We’re looking for an experienced, ROCK SOLID Operations Manager.

If you have experience with these things, we’d love to hear from you (see below).

The Position:
Objective: Strategically Plan and Execute for Operational Efficiency

Day to Day Activities:

  • Develop & lead the support team, sales team, channel, development and possibly an underwriting team leads
  • Oversee & Optimize Vendor relationships
  • Further structure and enhance internal sales and support protocols & training (and possibly underwriting as well) (SOPs)
  • Measure metrics to track improvement
  • Revenue & Reporting Analysis
  • Possible event attendance **Travel Required Periodically**
    • 1-2 days of attendance roughly once every other month
    • Huge opportunities exist at industry events and trade shows
  • Contract Review and Negotiation
  • Report progress to the CEO

Mid Term Projects:

  • Establish & maintain vendor relationships
    • Contract review & negotiations
  • Streamline & enhance Standard Operating Procedures
  • Streamline & enhance training programs
  • Implement & Guide software, sales and channel initiatives

Requirements:

  • At least 3 years of Operational Experience *in the merchant services industry*
  • Experience in the “High Risk” Payments Space
  • Ability to quantify and verify past *metric-focused* results
  • Hands-on leadership
  • Excellent communication skills – written and verbal
  • Tech-savvy – in-depth experience with CRMs and industry systems
  • Relocation to Austin, TX to work out of company HQ

Preferred:

  • Marketing experience (allows better rapport with clients)
  • Sales experience
  • Underwriting or Risk experience

Benefits:

•    Health Insurance
•    401(K) with company match
•    An office stocked with snacks
•    Unlimited upward potential
•    Weekly Company Happy Hours
•    Company Sponsored Social Events

If this job sounds like it was made for you, please

Send us an email to Hiring[at]EasyPayDirect.com that includes:

•    Email Subject line: “I’m your Operations Manager | [Your Name ]”
•    Email Body:

  • The title and role of your last two positions – and also what you learned from each of them
  • An explanation of why you think you’re the best fit for this role – including experience to back it up

Make sure you include all elements and the correct title in the email. If any elements are missing, we disregard the email.

  • Frank Kern Frank Kern

    “I am a very very happy client of Easy Pay Direct. Getting set up with them was really really simple and very very professional. I did not have to jump through a lot of hoops. The paperwork was done in a very organized fashion. Everybody was in touch with my team every single step of the way… I am very happy to recommend them to anybody under any circumstances”

    Check out Frank’s story here!

    Frank Kern Inc.
    Frank Kern
  • Heather Seitz Heather Seitz

    Thank you SO much for following up. It speaks volumes about how you guys do business over there for sure… 

    Emailability LLC
    Heather Seitz
  • Colin Egbert Colin Egbert

    “Besides getting us a great rate, they really helped us get our money released after we did a launch and had a bunch of money held. They are always quick to respond, always keeps us in the loop, and always shoot straight”

    RealestateInvestor.com
    Colin Egbert
  • Amzi Marsh Amzi Marsh

    “Easy Pay Direct is a user friendly system that when coupled with exceptional customer service – gives any business owner peace of mind. Big Thanks EPD!”

    Tu Accion En Vision
    Amzi Marsh
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