Check your SPAM filter. Many of the large email providers (gmail, hotmail, yahoo) have strict SPAM filters and can hold up your welcome email.
Search for junk mail and SPAM folders and add us to your “safe sender” list.
If you have checked all of your mail folders and still do not have a welcome email, please contact customer support:
800.805.4949 – Option #1
**Also, to avoid this problem in the future, make sure you “whitelist” our email addresses** —> How to whitelist email addresses <—