Bi-Annual Card Brand Changes, 2023

May 9, 2023

As a merchant, it’s essential to stay up-to-date with any changes in card brand rules and regulations that may affect your business.

Recently, Visa made some changes to their rules, and in this blog post, we’ll explore these changes and what they mean for you.

Disputes – Visa Compelling Evidence 3.0 (CE 3.0)

Visa has introduced a new ruleset called Compelling Evidence 3.0, which aims to help reduce invalid disputes. This includes adding “Remedy – Prior Undisputed Non-Fraud” as a response to fraud disputes and updating previously used compelling evidence choices.

These changes will help merchants to save time and money by reducing the number of invalid disputes they receive. At the same time, Visa has updated its consumer disputes reason code 13.2 (Canceled Recurring Transaction) to include additional information. Visa rules now require issuers to provide the date a customer canceled a recurring transaction and the details of the cancellation. This change will help to ensure that merchants are aware of cancellations and can avoid charging customers for services they no longer want.

visa card brand changes

Surcharges – Visa Rule Changes

Visa has also made changes to its surcharge rules. Previously, merchants could charge up to 4% for surcharges on card transactions. However, this maximum amount has now been capped at 3%. Additionally, transactions now need to be identified in a specific field.

If you are directly integrated into the Qualpay Payment Gateway, you will now need to use the amt_tran_fee field. This change will help to ensure that customers are not overcharged for transactions.


Collection Agencies – Visa Rule Changes

Visa has created a new Merchant Category Code (MCC) to support collection agencies’ overdue receivables. MCC 7322 will now be used for receivables more than 120 calendar days past the due date or if written or charged off.

A collection indicator will be sent with a payment, and only debit cards will be supported. Additional cardholder notifications are also required. It’s important to note that while Mastercard will support the new MCC, Discover, and American Express are currently not supporting this MCC.

Staying Compliant with Card Brand Rules

As a merchant, it’s crucial to stay in compliance with card brand rules and regulations. Failure to comply with these rules can lead to fines, penalties, and even the loss of your ability to accept card payments. Therefore, it’s essential to review these changes and make any necessary adjustments to your processes and systems to ensure that you remain in compliance.

If you’re uncertain about how these changes will impact your business, contact us today and we will walk you through the changes. 

In conclusion, Visa’s recent changes to their rules will help to reduce the number of invalid disputes, ensure that customers are not overcharged for transactions, and support collection agencies’ overdue receivables.

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