Easy Pay Direct Chargeback Reason Codes | Easy Pay Direct
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Easy Pay Direct Chargeback Reason Codes
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Chargeback Reason Codes: What’s Causing my Chargebacks?

We’ve listed the chargeback reason codes by credit card company.

 

American Express

  • Fraud / No Authorization 52.49%
    • Card Not Present (28.68%)
    • Unauthorized (13.88%)
    • Fraud (2.90%)
    • No/Declined Auth (1.08%)

     

  • Products / Services 15.92%
    • Goods/Services Not Received (8.67%)
    • Not as Described / Defective (6.21%)
    • Credit Not Processed (1.04%)

     

  • Other 12.02%
    • Technical (4.20%)
    • Other (3.31%)
    • Duplicate (1.23%)
    • Additional Info Required (0.82%)
    • Incorrect Data (0.15%)

     

  • Liability Shift 11.27%
    • Transfer Counterfeit Liability (11.27%)

     

  • Cancel Recurring Billing 8.30%
    • Cancellation: Recurring Goods/ Service (5.21%)
    • Cancelled Recurring Billing (2.23%)

     

  • TOP REASON CODE
    • Chargeback Reason Code F29: Card Not Present (28.68%)

Discover

  • Fraud / No Authorization 49.29%
    • Fraud (12.55%)
      • Card Not Present (7.50%)
      • Challenged Validity (4.01%)
    • No/Declined Auth (36.74%)
      • Declined Auth (14.93%)
      • Unauthorized (8.43%)
      • Challenged Validity (5.82%)

 

  • Other 31.03%
    • Additional Info Required (14.65%)
    • Other (10.62%)
    • Unknown (3.74%)
    • Technical (1.70%)
    • Duplicate (0.32%)

 

  • Products / Services 13.97%
    • Credit Not Processed (6.58%)
    • Goods/Services Not Received (5.52%)
    • Not as Described / Defective (1.87%)

 

  • Cancel Recurring Billing 3.23%
    • Challenge of Automatic Payments (2.93%)
    • Cancelled Recurring Billing (0.29%)

 

  • Liability Shift 2.48%
    • Chip Card Counterfeit Transaction (2.48%)

 

  • TOP REASON CODE
    • Retrieval Reason Code 6005: Transaction Documentation Request Due to Cardholder Dispute (14.65%)

 

Mastercard

  • Fraud / No Authorization 51.61%
    • Fraud (7.62%)
      • Card Not Present (7.50%)
      • Challenged Validity (4.01%)
    • No/Declined Auth (43.99%)
      • Unauthorized (43.36%)
      • Declined Auth (0.54%)

 

  • Cancel Recurring Billing 25.30%
    • Cancelled Recurring Billing (25.30%)

 

  • Products / Services 19.97%
    • Not as Described / Defective (7.00%)
    • Credit Not Processed (6.58%)
    • Goods/Services Not Received (6.44%)

 

  • Liability Shift 1.87%
    • Chip Card Counterfeit Transaction (1.87%)

 

  • Other 1.24%
    • Incorrect Data (0.54%)
    • Other (0.36%)
    • Duplicate (0.20%)
    • Unknown (0.08%)
    • Technical (0.04%)

 

  • TOP REASON CODE
    • Chargeback Reason Code 4837: No Cardholder Authorization (43.36%)

 

Visa

  • Fraud / No Authorization 55.25%
    • Fraud (54.72%)
      • Card Not Present (44.17%)
      • Unrecognized Charge (5.11%)
      • Card Present (3.79%)
    • No/Declined Auth (0.53%)
      • No Auth Obtained (0.53%)

 

  • Products / Services 22.05%
    • Credit Not Processed (11.59%)
    • Goods/Services Not Received (5.75%)
    • Not as Described / Defective (4.71%)

 

  • Cancel Recurring Billing 17.38%
    • Cancelled Recurring Billing (17.38%)

 

  • Liability Shift 3.46%
    • Chip Card Counterfeit Transaction (3.46%)

 

  • Other 1.86%
    • Technical (0.66%)
    • Duplicate (0.54%)
    • Incorrect Data (0.23%)
    • Other (0.21%)
    • Additional Info Required (0.18%)
    • Unknown (0.03%)

 

  • TOP REASON CODE
    • Chargeback Reason Code 83: Fraudulent Transaction – Card Not Present (44.17%)
  • Frank Kern Frank Kern

    “I am a very very happy client of Easy Pay Direct. Getting set up with them was really really simple and very very professional. I did not have to jump through a lot of hoops. The paperwork was done in a very organized fashion. Everybody was in touch with my team every single step of the way… I am very happy to recommend them to anybody under any circumstances”

    Check out Frank’s story here!

    Frank Kern Inc.
    Frank Kern
  • Hal Elrod Hal Elrod

    “If you think all merchant accounts are created equal, you’re wrong. I thought that too until I discovered Easy Pay Direct… They have a phenomenal understanding and expertise in my world of book sales, live events, keynote speaking, group coaching, private coaching and doing launches… EPD understands the challenges that we go through and they have solutions that are innovative and that’s why they work with some of the top internet marketers and marketers in general in the world… Look at their client list, it’s pretty impressive. I am honored to be even on it. It’s worth your time to take 15 minutes or 5 minutes and reach out to Easy Pay Direct”

    Best Year Ever Blueprint
    Hal Elrod
  • Daven Michaels Daven Michaels

    “I’ve never worked with a more professional team, they know everything there is to know about merchant processing. Merchant processing is the epicenter of any retail business where you are taking credit cards. So, if that is you, you have to make sure you have multiple accounts… Whatever Easy Pay Direct suggests that you do because these guys are outrageous. They saved our business… Work with them before it gets to that do or die situation… They are the best”

    123Employee
    Daven Michaels
  • Ryan Moran Ryan Moran

    “Most processors are a pain in the backside. They are a necessary evil… Easy Pay Direct has been a godsend… I don’t feel afraid of my processor anymore… I am really glad I switched over to Easy Pay”

    Freedom Publishing Group
    Ryan Moran
  • Rob Rammuny Rob Rammuny

    “If you’re in the business of merchant processing and you’re collecting payments for your business and you want to do it the right way, you want to save time and you want to make more money and you want to do it right for the long term. I highly recommend reaching out to Easy Pay Direct”

    Entrepreneur
    Rob Rammuny
  • Richard Gellar Richard Gellar

    “There’s a billion people out there offering merchant accounts but there is one that can really solve your problems… What I’m talking about is Easy Pay Direct… Easy Pay Direct has been who I went to to help me set up multiple merchant accounts… I needed somebody who really understood how to deal with the banks, how to deal with merchant account providers. Their service has been fantastic… There is no reason not to work with Easy Pay Direct”

    Richard Gellar
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