Telemedicine Merchant Account

Easy Pay Direct offers tailored Telemedicine merchant account solutions, providing secure and reliable payment processing services. Our advanced fraud prevention measures and user-friendly payment processing tools make it easy for businesses to manage their payments


US & Canada Merchant Accounts


2-5 Day Approval


24-48 Hour Funding


Guaranteed Lowest Rates*

Accept Telemedicine Payments TODAY!


Payment Processing

As a Telemedicine business accepting credit cards online, you need a truly reliable merchant account.

Last year, Payment Aggregators, including Stripe, closed down millions of merchant accounts, and the reason will shock you…

Simply put… It’s how their business model works!

They have one merchant account, which they let millions of merchants use. In doing so, they balance the risk between solid ethical business owners with entrepreneurs who would commit fraud, launder money, sell a poor-quality product, or close their doors before a consumer asks for a refund.

This allows companies like Stripe to set you up quickly, but it also allows them to shut you down even quicker.

The problem is that they don’t know anything about you when they set you up. They don’t know who you are, what you sell, or how you sell it.

If they set you up and anything unusual happens, such as a spike in chargebacks, the likelihood of them closing your account is HIGH.

Even worse, if one of your competitors does anything to trigger a flag in their system, they look at the entire industry. And through no fault of your own, a competitor’s misstep could mean a closed account for you.

Stripe and other payment aggregators consider Telemedicine very high risk and actively shut down accounts in this industry. 

So, how does Easy Pay Direct differ? And how do we keep our client’s merchant accounts stable?

The KEY component is thorough underwriting.

Our specialists underwrite your account so that we understand your business and marketing model. This allows us to match you with a back-end bank that works with your vertical.

Which greatly lowers the chance of you ever having an issue.

On top of that, when you sign up with us, you’ll have one dedicated point of contact, access to our fraud protection services, recurring billing, mobile payments, hosted checkout, and integration to over 250 shopping carts.

We’ll also work with you to optimize your payments for the lifetime of your account.

Lowering your decline rates so that you can increase revenue, monitoring your chargeback ratios, and helping to mitigate them, plus much more.

safe merchant account

EPD understands the challenges of businesses like ours, it’s 100% worth working with them. They will tell you how to save and make more money plus prevent shutdowns so everything runs smoothly.

Hal Elrod

Hal Elrod

Before Easy Pay Direct we had a $750k launch and $156k of that money was held. EPD has been super helpful in a bunch of different areas that none of our other processors provided. Highly recommend them.

Roland Frasier

Roland Frasier

I am a very happy client of Easy Pay Direct, working with them was very professional. Everybody was in touch with my team every step of the way and I am very happy to recommend them to everyone.

Frank Kern

Frank Kern

What Other Features Does Easy Pay Direct Offer?

Transaction Routing – We’ll automatically route your transactions across multiple accounts. That way if anything ever happens to one, your others are still up and running.

White Glove Service – You’ll have a dedicated point of contact that you can reach any time you need them.

Decline Recovery – We’ll help you improve your approval ratios and reduce decline rates. That way, you put more cash back in your pocket and process more payments.

Chargeback Mitigation – Stop chargebacks before they begin with. our chargeback alert system. Greatly lower account issues and improve customer satisfaction.

Hosted Checkout – Quickly create checkout links and landing pages with a few clicks. Email them, DM them, or text them to your clients for payments on the fly.

Recurring Billing – Built-in recurring billing for subscription purchases with multiple payment options available

Mobile Payments – Process payments on the go with our easy to use mobile payment solution

250+ Integrations – Integration to nearly every shopping cart, plus we integrate to most apps and software. If you need something specific, our in-house development team will make it happen. 

Banking For Nearly Every Vertical – We offer merchant accounts for almost every vertical, including high risk merchants and much more. Get approved today.

Unlimited High Ticket – Worry free processing of high ticket transactions and high volume.








Telemedicine Merchant Account FAQ

Need a telemedicine merchant account?

If you are a telemedicine merchant, finding a high risk credit card processing solution is essential for keeping your business running smoothly. Merchants in the telemedicine industry can have difficulty finding the right payment processor.

At Easy Pay Direct, we know how overwhelming merchant processing can be. We are here to help you process payments effectively and easily without having to worry about account shut downs, or holds to your funds.

What is telemedicine?

Telemedicine or telehealth is using telecommunication technologies, such as cell phones or computers, to distribute health services and information. If you are reading this, you are probably in the telemedicine industry, so this may be common knowledge to you. However, it is imperative to understand this in order to understand why telehealth/virtual doctor merchant accounts are considered high risk merchants.

By nature, telemedicine payments happen online, which makes the telemedicine industry e-commerce. The thing that makes e-commerce high risk is the fact that all transactions are card not present (CNP) transactions.

This means that when a payment processor processes a transaction, they cannot access the physical card. Instead, they use the information entered on an order form. The likelihood of fraud and chargebacks is much higher when the card is not present.

As a result, it forces banks and merchant account providers to treat telemedicine as a high risk industry. Because of this, It is critical that anyone in telemedicine gets the right high risk telemedicine merchant account from the right provider. To ensure stable merchant processing, that provider should get to know and understand your business model.

This can be a challenge, however, you are not out of luck because you came to the right place. Easy Pay Direct leverages its relationships with banks and merchant account providers to make establishing a telemedicine merchant account as easy as possible.

At Easy Pay Direct, we are committed to finding you the best-customized credit card processing solutions to fit your needs. We secure your high risk payment processing so you can focus on dominating the telemedicine industry.

Did your processor shut down your Telemedicine merchant account?

We have all heard stories about online doctor merchant accounts getting shut down by PayPal, Stripe, Square or any old merchant account provider. If you have not, I suggest googling “merchant account shutdown” and seeing the millions of results. This is a very common occurrence that, to avoid, you must understand.

The primary reason that merchant accounts get shut down is that 99% of merchant account providers do very little underwriting, which means they do not know anything about you or your business. Take PayPal, Stripe, and Square for example. They are what we call an aggregator.

They get this name because they let millions of people use one giant, shared merchant account. It takes seconds to be one of those millions because they do no underwriting.

This means that if they have any sign of risk from you their only option is to hold or freeze your money or shut down your merchant account. They know nothing about you or your business so how could they know that you are high risk and account for that.

Not all merchant account providers are aggregators, but most operate on the same logic. This is why underwriting is crucial for high risk merchants seeking merchant services.

How Easy Pay Direct Is different…

At Easy Pay Direct we understand something that most providers do not. We understand that it is in your best interest to pair you up with a high-risk merchant account provider who takes the time to know who you are and understand your business. We also understand the fact that your telemedicine business is your life, and you depend on it to feed your family, pay the bills, compensate your employees, etc…

If your telemedicine merchant account is shut down, the fate of your responsibilities hangs in the balance, and it can leave you feeling helpless. If this has happened to you, the good news is that you are on the first step to never worry about this again.

Easy Pay Direct is the complete solution to your high risk credit card processing needs. We can get you set up with a provider that wants to work with you and a new high risk telemedicine merchant account that suits your needs in as little as 2 days!

Does being high risk affect the chances of getting a telemedicine merchant account?

All Merchant account providers worry about their liability when it comes to patients working with any business. They do not want to be responsible for chargebacks, disputes, and fraud. A chargeback/dispute is when a consumer goes to their bank and tells them they want their money back for a purchase.

What usually happens is their bank gives the consumer their money back but the merchant is responsible for repaying it. However, if the merchant is out of business or does not have the funds to do this, the merchant account provider becomes responsible for paying back the disputed transaction. The industries that are more likely to encounter this are then classified as high risk industries.

Now take into account the fact that a lot of these industries are in the e-commerce space and need to process card not present (CNP) transactions. The likelihood of fraud is much higher for these types of transactions.

Slowly, you start to realize why providers need to reduce their liability. Most merchant account providers do this by implementing a hold or reserve to ensure that they have some of the high-risk merchants’ money stashed away in case of these events.

On the other hand, some providers will just shut down or freeze your account, stopping your ability to process payments or access your money.

The result

Being high risk can slightly affect your ability to get a telemedicine merchant account because there are many merchant account providers that refuse to work with high risk businesses. But, where it really can hurt you is if you choose the wrong payment processor because that leads to problems like holds, freezes, and shutdowns.

To avoid this you need to look for a high risk merchant account provider that takes the time to underwrite your business so they understand your business model and want to work with you.

That way nothing is a surprise and they have no reason to hold, freeze, or shut down accounts. Luckily, Easy Pay Direct makes this as easy as possible by applying, on your behalf, to merchant account providers that want to work with high risk businesses.