Chargebacks & Dispute Risk

What chargebacks are, how they affect merchant accounts, network monitoring thresholds, and how to prevent disputes.

Chargeback Risk and Prevention

A Chargeback ratio measures disputes relative to your transaction volume (the exact calculation can vary by card network program). A “healthy” Chargeback…

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How do Chargebacks Affect Merchant Accounts?

Chargebacks occur when a customer disputes a card transaction through their issuing bank. Chargebacks can affect a Merchant Account because they increase…

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What are Chargebacks, and Why Do They Happen?

A chargeback occurs when a customer disputes a card transaction through their issuing bank instead of seeking a refund directly from the business. The bank…

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What Chargeback Thresholds do Card Networks Monitor?

Card networks watch dispute patterns, not one-off chargebacks. The most common rule of thumb is to keep your chargeback ratio under ~1%, because once you…

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