Managing Transactions

Merchant Account Industry Language

What is an ABA Routing Number? American Bankers Association (ABA). This number is always immediately to the left of the account number (or the “DDA Number”) at the bottom of every check that is issued in the US.  The ABA (or routing number) is always 9 digits and is...

What is an authorization?

An authorization is used for two reasons: To verify there are funds available on a credit card. To authorize the use of those funds (this will hold the funds until the sale is made)

Where is all my customer/client info being stored?

All cardholder information is stored securely in the PCI Compliant, Easy Pay Direct Database. Every Easy Pay Direct Merchant can access any transaction at any point in time – from any computer. We designed the Customer Vault as an extra feature to allow you to reuse...

Can I process debit cards?

Yes.  You can process any card with a Visa, MasterCard, Discover or American Express logo.  However, the Easy Pay Direct system does not support "pin entered" debit transactions.  All debit cards must be run as credit cards.

Would I be liable for any disputed transactions from my clients?

Yes.  When you set up a merchant account you as a business owner are always responsible for handling disputes with your customers or clients. Some businesses have more disputes than others.  Because we work with many special needs clients (some call them "high risk")...

Is there 24 hour phone support?

Easy Pay Direct Business Hours Support The Easy Pay Direct office is open from 8-5 CDT.  Call, Email, Chat, Text - we're here for you.  [ 800.805.4949  |  [email protected]  | Chat |  24 Hour Processor Support Options If you need help with transactions outside...