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FAQ

How to Update a Bank Account in the Easy Pay Direct Gateway

Step 1: Log into gateway site Click on “List Accounts” on left sidebar Main Menu   Step 2: Place the name of the merchant you are updating the “Merchant Search” search bar and hit enter:   Step 3: Click on name of merchant you are updating:   Step 4:...

How to use Retail SwIPe Software in the Easy Pay Direct Gateway

Text Overview on Retail SwIPe: SwIPe is a Microsoft Windows based PC application. SwIPe enables merchants using card readers to accept card-present transactions by installing a lightweight Windows-based point-of-sale software application. It provides merchants and...

How to Run Reports in the EPD Gateway

Text Instructions on How To Run A Report in the Easy Pay Direct Gateway Step 1: Login to the Gateway and find the Merchant Account you are working on. Step 2: Sign into gateway account as ‘ADMIN’ User. Step 3: From the ‘Main Menu’, click on ‘Reports’ under ‘Trans...

How to Use Fraud Prevention™

Text Information on How to Use Fraud Prevention™  Detect Fraud Before it happens with Fraud Prevention in the Easy Pay Direct Gateway! Sixty-two percent of companies were subjected to attempted or actual payment fraud in 2014. As the payment processing landscape...

Adding a Merchant Defined Field

Text Instructions for Adding a Merchant Defined Field: Step 1: Login to the gateway account as ‘ADMIN’ User. Step 2: Click on ‘Settings’ under the ‘Options’ heading from the left hand side’s Main Menu. Step 3: Click on ‘Merchant Defined Fields’ under the ‘Transaction...

How To Use The Customer Vault

**To utilize the Customer Vault in the Easy Pay Direct gateway, the Customer Vault service will need to be agreed to and enabled.**   Text Instructions for the Customer Vault in the Easy Pay Direct Gateway Step 1: Login to the gateway account as ‘ADMIN’ User....

How to Use Advanced Load Balancing

Text Instructions on How to Use Advanced Load Balancing (Transaction Routing) Step 1: Locate the correct gateway account. Go to Advanced Merchant Features and click the Edit button. Step 2: Click the checkbox next to ‘Enable Advanced Load Balancing interface’ and...

How to do a Batch Upload

When uploading batch files, 50,000 transactions can be run within 90 minutes. Text Instructions for Batch Uploads with the Easy Pay Direct Gateway Step 1: Login to merchant’s gateway account. Step 2: Click on ‘Batch Upload’ from the ‘Main Menu’ under ‘Other Services’....