Easy Pay Direct: Chargeback Assistance Information

Easy Pay Direct's chargeback dashboard can be found within the **Reporting > Chargebacks** section of the portal. A short walkthrough video and screenshots are available there as well.

You can review the reason for an issued chargeback from the portal under the Details section. All documentation can be uploaded in the bottom-righthand upload area.

Once submitted the portal will initiate a 10 day countdown for the customer to respond, once they respond the clock resets and you will have another 10 days to respond (this counter is available on the chargeback dashboard at all times under the case itself).

Easy Pay Direct's Chargeback Department can also be reached directly at 866-637-5467.

They will be able to confirm what specifically is needed to continue the dispute review and may be able to provide more clarity as to why the bank has challenged the transaction once again (if applicable).

The Easy Pay Direct Chargeback team will be able to let you know exactly what is needed, as it can differ from case to case.