Dashboard Chargeback Tool

Watch a short video tutorial for merchants reporting or Chargebacks/Retrievals. After receiving a chargeback notification, the merchant can log into the dashboard and navigate to Reporting>Chargebacks. There, they can navigate to the Filter to locate the chargeback using key identifiers, such as the Date, Case ID, ARN, or the last four digits of the card number. Once the chargeback is located, clicking on details will bring up additional information, and you will see an upload button to provide any supporting documentation to the case.

The total amount of uploaded dispute evidence must not exceed 20 pages and must be less than 10 megabytes.

Statuses and their meaning: Processed This means there was some movement in the chargeback system. For example, the Chargeback Center has received new documents. The case description will provide clarity. Won This means the chargeback case favors the merchant based on the description. Lost This means the chargeback case is in favor of the customer. Usually, money will be debited from the merchant account.