How do I void a transaction?
Void is used if you want to reverse a credit card or electronic check transaction on the same day as the initial transaction.
To void a transaction:
(make sure you are logged in to your account)
- 1) Click Void(In the left column, choose the “Refund” either under Electronic Check or under Credit Card – depending on the type of transaction you are refunding)
- 2) Enter the Transaction ID(If you don’t have the transaction ID, you can search for the transaction by clicking on the magnifying glass icon.)
Click the “Void” button
3) See Updated transaction information: